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Terms and conditions



1. 'The Company' means 5Star Promotions Ltd.
2. 'The Purchaser' means the firm or person to whom goods are sold by 5Star Promotions Ltd.


The Company will be under no obligation to accept orders. Once an order is accepted delivery will be made to the Purchaser unless the order is cancelled in writing. If the goods have already been dispatched the Purchaser will remain responsible for delivery and return costs. Orders that include artwork, embroidery or printing can not be cancelled once the proof has been approved by the Purchaser. The Company reserves the right to supply up to 5% above or below the quantity ordered. The actual quantity delivered will be invoiced.

Proof Approval

An electronic proof will be supplied and printing will not commence until we have received the job confirmation by fax or email. The Company is not liable for errors in the finished work where such errors were contained in the proof approved by the Purchaser.

Print quality

We do our best to match to specific PMS colours, although we cannot guarantee an exact match when printing on coloured surfaces or substrates. The Company will not be held responsible if the client wishes to proceed with a print that has not been recommended or loss from third party claims if the artwork approval sheet has been approved. We will not be liable for prints wearing off products through normal wear and tear.

Delivery/ Freight/Returns

Delivery of goods is paid for by the Purchaser unless otherwise arranged between the Purchaser and the Company. All claims for errors or short deliveries must be made within 5 days of delivery. Faulty goods will only be passed for credit upon notice of defect in the goods within 14 days of delivery. The Company accepts no liability for any loss sustained through late delivery of goods from any cause whatsoever including negligence. We will not accept liability for damaged or lost goods while in transit. Settlement rests with the carrier and we cannot be held responsible for their actions.


Payment is due within 14 days of invoice date unless otherwise arranged between the Purchaser and the Company. The Company reserves the right to charge interest on any amount owing after the due date at the rate of 2.5% per calendar month or part month. Payments by credit card will incur a 3% handling fee.


Ownership of the goods supplied shall remain with the Company until payment in full is made for them and for all other goods supplied by the Company to the Purchaser. The Purchaser shall be liable to pay upon demand all the expenses and legal costs incurred by the Company as a result of the Purchaser's default, or of and incidental to the enforcement or attempted enforcement by the company of it's rights, remedies and powers.

In the event that it shall be necessary for the Company to appoint a collection agency, the Purchaser shall be responsible for the charges of such a collection agency together with all related costs and expenses (legal or otherwise) on enforcement of payment of overdue accounts.

If the Purchaser is in default of payment the Company is permitted at any time to enter the Purchaser's premises where the goods may be situated to inspect or repossess (or both) the goods.

If the goods are sold by the Purchaser before full payment to the Company in respect of them, then the proceeds of sale thereof shall be the property of the Company and the Purchaser will keep such proceeds in a separate fund on account of the Company. Such funds shall be used towards full payment of the supplied goods in the event of non-payment or insolvency by the Purchaser.